How it works

One discovery day, then a fix you can see

Every engagement starts the same way. You pay for one discovery day. Within 3 days you have a working prototype and three priced options. Then you decide what happens next.

  1. Before · 20 minutes · No charge

    Pre-call

    We set the date, who will be around on the day, and the two or three processes you think waste the most time.

    You getA plan for the day.
  2. Step 1 · One day, on site or online

    Discovery day

    The day starts with the owner, then moves to each person who handles the work, at their desk or on a shared screen. One job is followed from first contact to payment, and every step that repeats is timed. Nobody is being assessed. The point is to find where information gets entered twice.

    You getA log of every double handling, with the hours and cost of each.
  3. Step 2 · Within 3 days

    Prototype and report

    A working fix is built for the biggest problem found, so you can click through it before you spend anything more. The report sets out the findings and three options, each priced against the time it saves.

    You getA prototype to try, and a report with three options and when each pays back.
  4. Step 3 · Fixed price, your choice

    Build

    You choose one of the three options. Each one includes the one before it.

    Option 1

    Quick wins

    Changes, templates and automations inside the tools you already use.

    Option 2

    Connected workflows

    Your systems pass information to each other, with AI steps where they save time.

    Option 3

    Custom internal tool

    Software built for one job your current tools can't do.

  5. Step 4 · Sized to the build

    Handover and enablement

    A small workflow might need an hour with two people. A larger system might need a day with the whole team. We cover how the system works, what it handles and what stays with your people. It removes the repetitive admin so staff can spend their time on work that needs their judgement, and they learn to adjust the system as needs change.

    You getA team that uses the new system day to day.
  6. After · When you ask

    Support

    You own the system and your team runs it day to day. When something breaks, your care plan covers the fix. Which plan depends on where the system runs: your Claude Team, your own accounts or hosted by Rethink Systems. Improvements and modifications are billed at $150 an hour when you ask for them.

    You getHelp and improvements when you ask for them.
The arithmetic

How the saving is counted

Every figure in the report comes from four lines. You can check each one against your own timesheets.

Hours a week
times a week × minutes ÷ 60
Loaded rate
wage × 1.25
Cost a year
hours a week × loaded rate × 48
Pays back in
price ÷ (saving a year ÷ 12)

Start with one discovery day

$990 ex GST, prototype included. The fee comes off any build you book within 30 days.

See pricingBook a discovery day